SUNRISE AI

Terms & Conditions

Sunrise AI Limited

Company Number: 9435524

Website: sunriseai.co.nz

Last updated: June 2026

1. INTRODUCTION

These Terms and Conditions ("Terms") govern your use of services provided by Sunrise AI Limited ("SunriseAI", "we", "us", "our"). By purchasing or using any SunriseAI service, you ("Client", "you") agree to these Terms in full.

2. SERVICES

SunriseAI provides the following services:

2.1 AI Opportunity Assessment

A one-off service including a 45-minute AI voice interview, a personalised automation report, and a walkthrough call with our founder.

2.2 AI Voice Receptionist

A monthly subscription service providing an AI-powered receptionist across voice, chat, and social messaging channels. Available on Starter, Growth, and Pro plans as described on our website.

Service details, features, and pricing are as published on sunriseai.co.nz at the time of purchase. We reserve the right to update pricing and features with reasonable notice.

3. PAYMENT

3.1 All prices are in New Zealand Dollars (NZD) and include GST unless otherwise stated.

3.2 The AI Opportunity Assessment fee of $199 is payable in full at the time of booking.

3.3 The AI Voice Receptionist requires a one-off setup fee of $199 payable at sign-up, plus a monthly subscription fee payable in advance.

3.4 Voice minute overages are charged at 50 cents per minute and will be invoiced at the end of each billing period.

3.5 Payments are processed securely through our payment provider. SunriseAI does not store credit card details.

3.6 All invoices are due on receipt. Late payments may result in suspension of services.

4. CANCELLATION AND REFUNDS

4.1 AI Opportunity Assessment fees are non-refundable once the report has been delivered.

4.2 AI Voice Receptionist subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current billing period. No refund will be issued for the remaining days in the current billing month.

4.3 The one-off setup fee is non-refundable.

4.4 To cancel, email [email protected] with your business name and request to cancel.

5. ACCEPTABLE USE — CHAT MESSAGING

5.1 Chat messaging across all channels (website live chat, SMS, Facebook, Instagram, WhatsApp) is included within fair and reasonable usage limits.

5.2 SunriseAI reserves the right to apply usage limits or additional charges where chat usage is deemed excessive, unreasonable, or outside normal business use.

5.3 Clients must not use the AI Receptionist to send unsolicited bulk messages, spam, or any content that breaches applicable laws including the Unsolicited Electronic Messages Act 2007.

5.4 SunriseAI reserves the right to suspend or terminate services immediately if acceptable use terms are breached.

6. CLIENT RESPONSIBILITIES

6.1 The Client is responsible for providing accurate and complete information via the onboarding questionnaire. SunriseAI will configure the AI Receptionist based on the information provided.

6.2 The Client is responsible for setting up call forwarding from their existing phone number to the AI Receptionist number. SunriseAI will provide instructions but cannot be held responsible for call forwarding issues caused by the Client's carrier.

6.3 The Client is responsible for ensuring their use of the AI Receptionist complies with all applicable laws and regulations.

6.4 The Client is responsible for reviewing AI Receptionist responses periodically and notifying SunriseAI of any inaccuracies or required updates.

7. LIMITATION OF LIABILITY

7.1 SunriseAI provides AI-powered services that rely on third-party technology. We do not guarantee that the AI Receptionist will be error-free, uninterrupted, or that responses will always be accurate.

7.2 SunriseAI accepts no liability for any loss, damage, or claim arising from:

- Inaccurate, incomplete, or inappropriate responses generated by the AI Receptionist

- Information provided to or withheld from the AI by the Client

- Missed calls, missed messages, or booking errors

- Downtime or interruptions to service caused by third-party providers

- Actions taken by the Client's customers based on AI responses

7.3 To the maximum extent permitted by law, SunriseAI's total liability to the Client in connection with any service shall not exceed the total fees paid by the Client in the three months preceding the claim.

7.4 SunriseAI shall not be liable for any indirect, consequential, special, or punitive damages of any kind.

8. INTELLECTUAL PROPERTY

8.1 All reports, documents, prompts, and materials produced by SunriseAI remain the intellectual property of Sunrise AI Limited until full payment has been received, at which point they are licensed to the Client for their own business use.

8.2 The Client must not resell, sublicense, or distribute SunriseAI materials without written permission.

9. CONFIDENTIALITY

9.1 Both parties agree to keep confidential any sensitive business information shared in the course of the service relationship.

9.2 SunriseAI will not share Client business information with third parties except as required to deliver the services or as required by law.

10. PRIVACY

10.1 SunriseAI collects and handles personal information in accordance with our Privacy Policy, available at https://sunriseai.co.nz/privacy-policy.

10.2 By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

11. THIRD-PARTY SERVICES

11.1 SunriseAI's services are built on third-party platforms and AI providers. While we take care in selecting reliable providers, we cannot guarantee the performance, availability, or continuity of third-party services.

11.2 Changes made by third-party providers may affect the functionality of SunriseAI's services. We will endeavour to communicate any material changes with reasonable notice.

12. CHANGES TO SERVICES AND TERMS

12.1 SunriseAI reserves the right to modify these Terms at any time. Updated Terms will be published on our website with the date of last update.

12.2 Continued use of our services after changes to these Terms constitutes acceptance of the updated Terms.

12.3 We reserve the right to modify, suspend, or discontinue any service with reasonable notice to affected clients.

13. GOVERNING LAW

These Terms are governed by the laws of New Zealand. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.

14. AI-GENERATED CONTENT AND DISCLAIMERS

14.1 VentureGuard and other AI-powered tools provided by Sunrise AI generate reports, analysis, and recommendations using artificial intelligence. These outputs are produced automatically based on information provided by the user and are not reviewed, verified, or endorsed by Sunrise AI prior to delivery.

14.2 All AI-generated outputs are provided for informational and planning purposes only. They do not constitute financial, legal, investment, accounting, or professional advice of any kind.

14.3 AI-generated content may contain errors, inaccuracies, or omissions. The outputs reflect the limitations of AI technology and may not account for all relevant factors, current market conditions, or circumstances specific to your situation.

14.4 Sunrise AI makes no representation or warranty, express or implied, as to the accuracy, completeness, reliability, or suitability of any AI-generated content for any particular purpose.

14.5 You acknowledge that any reliance on AI-generated outputs is entirely at your own risk. Sunrise AI accepts no liability for any loss, damage, cost, or expense — whether direct, indirect, consequential, or otherwise — arising from decisions made or actions taken based on AI-generated content.

14.6 Before making any significant business, financial, or legal decision, you should seek independent professional advice from a suitably qualified adviser.

14.7 These limitations apply to all AI-powered tools and features offered by Sunrise AI, including but not limited to VentureGuard business analysis reports, AI Employee responses, and AI Opportunity Assessment outputs.

15. CONTACT

For any questions regarding these Terms, please contact:

Sunrise AI Limited

Website: sunriseai.co.nz

Email: [email protected]