Privacy Policy

Sunrise AI Limited

Company Number: 9435524

Email: [email protected]

Website: sunriseai.co.nz

Last updated: June 2025

1. INTRODUCTION

Sunrise AI Limited ("SunriseAI", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights under the New Zealand Privacy Act 2020.

2. INFORMATION WE COLLECT

2.1 Information you provide directly:

- Name, email address, phone number, and business details when you contact us, complete a form, or purchase a service

- Onboarding questionnaire responses for the AI Voice Receptionist service

- Information shared during the AI Opportunity Assessment interview

2.2 Information collected automatically:

- Website usage data via Google Analytics (pages visited, time on site, device type, general location)

- Cookies — see Section 6

2.3 Information collected through our services:

- Call recordings and transcripts generated by the AI Voice Receptionist

- Chat messages handled by the AI Receptionist across all channels

3. HOW WE USE YOUR INFORMATION

We use your information to:

- Deliver and manage the services you have purchased

- Configure and train your AI Receptionist

- Send service-related communications and notifications

- Process payments

- Respond to enquiries

- Improve our services and website

- Meet legal obligations

We do not sell your personal information to third parties.

4. THIRD-PARTY SERVICE PROVIDERS

We share information with the following third-party providers as necessary to deliver our services:

GoHighLevel (GHL) — CRM, automation, and communications platform. Stores contact information, form responses, call recordings, and chat transcripts.

Privacy policy: gohighlevel.com/privacy

OpenAI (ChatGPT) — Powers AI analysis and conversation features. Data may be processed on OpenAI's servers.

Privacy policy: openai.com/privacy

Stripe — Processes payments securely. We do not store your payment card details.

Privacy policy: stripe.com/privacy

Google Analytics — Collects anonymised website usage data to help us understand how our website is used.

Privacy policy: policies.google.com/privacy

All third-party providers are required to handle your data securely and in accordance with applicable privacy laws.

5. DATA STORAGE AND SECURITY

5.1 Your data may be stored on servers located outside New Zealand, including in the United States, as our third-party providers operate internationally.

5.2 We take reasonable steps to protect your information from unauthorised access, loss, or misuse.

5.3 No method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

6. COOKIES

Our website uses cookies to improve your experience and collect analytics data via Google Analytics. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though this may affect website functionality.

7. CALL RECORDINGS AND TRANSCRIPTS

7.1 Calls handled by the AI Voice Receptionist may be recorded and transcribed for the purpose of delivering call summaries to the business owner.

7.2 It is the responsibility of the business owner (our Client) to ensure their customers are aware that calls may be recorded, in accordance with applicable laws.

8. RETENTION OF DATA

We retain your personal information for as long as necessary to deliver our services and meet legal obligations. When data is no longer needed, we take reasonable steps to securely delete or anonymise it.

9. YOUR RIGHTS

Under the New Zealand Privacy Act 2020, you have the right to:

- Request access to the personal information we hold about you

- Request correction of inaccurate information

- Ask us to delete your information where it is no longer needed

To exercise these rights, contact us at [email protected].

10. OVERSEAS CLIENTS

If you are located outside New Zealand, please be aware that your information will be handled in accordance with New Zealand privacy law, which may differ from the laws in your country.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be published on our website with the date of last update. Continued use of our services after changes constitutes acceptance of the updated policy.

12. CONTACT

For privacy-related questions or requests:

Sunrise AI Limited

Email: [email protected]

Website: sunriseai.co.nz